Help & Contact
prestigeehouse.com/contact/
customersservice@prestigeehouse.com
Customer support
At Prestige House, we place great importance on protecting your privacy and personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what your rights are.
By using our website, you agree to the practices described in this policy.
1. Data Controller
Prestige House is responsible for processing the personal data collected on the site.
For any questions regarding this policy or the processing of your data, you can contact us via our Contact page or our customer service email address.
2. Data We Collect
When you use our site, we may collect the following information:
First and last name
Email address
Phone number
Shipping and billing addresses
Order-related information
Purchase history
Payment information (banking details are processed securely by our payment providers and are never stored by Prestige House)
IP address
Browsing data
Cookies and similar technologies
Your personal data is used to:
Process and ship your orders.
Track your purchases.
Respond to your requests and questions.
Manage your customer account.
Inform you about new products, promotions, and special offers (with your consent where required).
Prevent fraud and secure transactions.
Improve our services and your experience on our site.
Comply with our legal and regulatory obligations.
4. Secure Payment
All transactions are protected by appropriate security protocols.
Payments are processed by specialized providers that meet current security standards. Prestige House never has access to your full banking details.
Our site uses cookies to:
Ensure the site functions correctly.
Remember your preferences.
Measure site traffic.
Improve your user experience.
Personalize certain features. You may modify your cookie preferences at any time via your browser settings or through our cookie management tool, where available.
6. Sharing your data
We never sell your personal data.
Your information may only be shared with trusted partners when necessary for:
payment processing;
order delivery;
website hosting;
technical services;
legal obligations.
These partners are required to respect the confidentiality of your data.
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.
8. Data security
Prestige House implements appropriate technical and organizational measures to protect your data against:
unauthorized access;
loss;
alteration;
disclosure;
fraudulent use.
Despite all precautions taken, no data transmission over the Internet can be guaranteed as completely secure.
In accordance with the General Data Protection Regulation (GDPR) and applicable laws, you have the following rights, among others:
right of access to your data;
right to rectification;
right to erasure (« right to be forgotten »);
right to restriction of processing;
right to object;
right to data portability;
right to withdraw your consent where processing is based on it.
You may exercise these rights by contacting us via our Contact page.
10. Links to third-party sites
Our site may contain links to third-party websites. Prestige House is not responsible for the privacy policies or practices of these sites.
Prestige House reserves the right to modify this Privacy Policy at any time to reflect legal, regulatory, or technical changes. The last updated date at the top of this page will be modified accordingly.
If you have any questions regarding this Privacy Policy or your personal data, you may contact us via our Contact page.
We are committed to responding to your requests as soon as possible, in accordance with applicable regulations.