Return & Refund Policy
At Prestigehouse, we want our customers to have clear information about returns and refunds.
Right of Withdrawal
Customers who are entitled to a statutory right of withdrawal may request to cancel their purchase within 14 days after receiving the goods, subject to applicable consumer protection laws and any legal exceptions.
Return Conditions
Products should be returned in their original condition, complete and, where reasonably possible, in their original packaging. Customers should contact us before returning a product so that we can provide the appropriate return instructions.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible and provide your order details and, where appropriate, photographs showing the problem.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to the original payment method within 14 days. Depending on your bank or payment provider, additional processing time may apply.
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect product, Prestige House will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Contact
For any questions concerning returns or refunds, please contact Prestigehouse using the contact information available on our website.