At Prestige House (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase through prestigeehouse.com (the “Website”).
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
The data controller responsible for your personal data is:
Prestige House
Legal name: Prestige House
Address: Neuhauser Straße 18, 80331 München, Germany
Phone: +4915220070000
Email: customersservice@prestigeehouse.com
If you have any questions regarding your personal data or this Privacy Policy, please contact us using the contact details above.
2. Personal Information We Collect
When you use our Website or place an order, we may collect the following information:
- First and last name
- Billing and shipping address
- Email address
- Telephone number
- Order details and purchase history
- Payment-related information
- Account login information, where applicable
- Information you provide when contacting our customer service
- Technical information such as IP address, browser type and device information
- Information concerning your use of our Website through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Deliver your purchases
- Manage your customer account
- Communicate with you regarding your orders
- Provide customer support
- Respond to your questions and requests
- Improve our Website, products and services
- Prevent fraud, abuse and security incidents
- Comply with applicable legal and regulatory obligations
- Send promotional communications where permitted by law and, where required, with your consent
4. Legal Basis for Processing
Depending on the circumstances, we process your personal data on the following legal bases:
- Contract: to process and fulfil your order and provide the services you request.
- Legal obligation: where processing is necessary to comply with accounting, tax or other legal requirements.
- Legitimate interests: to operate, secure and improve our Website and services, prevent fraud and communicate with our customers where legally permitted.
- Consent: where your consent is required, for example for certain marketing communications or non-essential cookies.
You may withdraw your consent at any time where processing is based on consent.
5. Payment Information
Payments made through our Website may be processed by secure third-party payment providers.
Prestige House does not normally store your complete credit or debit card details on its own servers. Payment information is handled by the relevant payment service provider according to its own privacy and security policies.
6. Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business, including:
- Payment service providers
- Shipping and delivery companies
- Website hosting and technical service providers
- IT and security providers
- Customer support providers
- Accounting, legal or professional advisers
- Public authorities where required by law
These service providers are only permitted to process personal information where necessary for the relevant service or legal obligation.
We do not sell your personal information to third parties.
7. International Data Transfers
Some of our service providers may process personal information outside your country or outside the European Economic Area.
Where personal data is transferred internationally, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection laws.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods where required by law, including accounting, tax, legal or regulatory requirements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Cookies
Our Website uses cookies and similar technologies to ensure that the Website functions properly and to improve your browsing experience.
Cookies may be used for purposes such as:
- Maintaining your shopping cart
- Remembering your preferences
- Securing the Website
- Understanding how visitors use the Website
- Improving Website performance
- Measuring advertising or marketing effectiveness, where applicable
Where required by law, we will request your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings and, where available, through our cookie preference tool.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise your rights, please contact:
customersservice@prestigeehouse.com
We may need to verify your identity before processing certain requests.
12. Marketing Communications
Where permitted by law, we may send you information about products, promotions and services that may be relevant to you.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us.
Unsubscribing from marketing communications does not affect essential communications relating to your orders or account.
13. Children’s Privacy
Our Website is not intended for children who are not legally permitted to make purchases online.
We do not knowingly collect personal information from children without appropriate parental or legal authorisation.
14. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The updated version will be published on this page with a revised “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Prestige House
Legal name: Prestige House
Address: Neuhauser Straße 18, 80331 München, Germany
Phone: +4915220070000
Email: customersservice@prestigeehouse.com
Website: prestigeehouse.com
We will endeavour to respond to legitimate privacy requests within the time required by applicable data protection law.