Payment Policy

Last updated: October 4, 2026

At Prestige House, we are committed to providing our customers with a secure, convenient and transparent payment experience.

This Payment Policy explains how payments are processed when you purchase products through prestigeehouse.com.

1. Company Information

Prestige House
Legal name: Prestige House
Address: Neuhauser Straße 18, 80331 München, Germany
Phone: +4915220070000
Email: customersservice@prestigeehouse.com
Website: prestigeehouse.com

2. Accepted Payment Methods

The payment methods available for your order are displayed during the checkout process.

Depending on your location and the products purchased, available payment methods may include:

• Credit and debit cards
• Bank transfer
• Secure online payment services
• Other payment methods made available during checkout

The payment options displayed at checkout are the payment methods currently available for your order.

3. Secure Payments

We use secure payment processing services and appropriate technical measures to help protect payment information.

Payment transactions may be processed by third-party payment service providers. These providers may apply their own terms, conditions and privacy policies.

Prestige House does not normally store complete credit or debit card details on its own servers.

4. Payment Authorization

When you place an order, the payment method selected may be subject to authorization or verification by the relevant payment provider.

An order may not be processed or dispatched until payment has been successfully authorized or received.

If a payment is declined or cannot be verified, we may contact you to request another valid payment method.

5. Credit and Debit Cards

When paying by credit or debit card, your payment details are handled through the relevant secure payment provider.

We do not normally have access to your complete card number, security code or other full card credentials.

Your card issuer or payment provider may require additional authentication to complete the transaction.

EU payment rules include strong customer authentication requirements for applicable online payments.

6. Bank Transfer

Where bank transfer is available, the necessary payment instructions will be displayed during checkout or provided in your order confirmation.

Your order may remain pending until the payment has been received and verified.

Please ensure that you use the correct payment reference or order number when making a bank transfer.

Processing and delivery may be delayed if payment information is missing or incorrect.

7. Payment Currency

The currency applicable to your purchase will be displayed during the shopping and checkout process.

The total amount payable, including applicable taxes and delivery charges, will be shown before you complete your order.

EU consumer rules require online traders to clearly inform customers of the total price and applicable additional charges before purchase.

If your bank or payment provider applies currency conversion or foreign transaction fees, these charges are determined by your bank or payment provider and are not controlled by Prestige House.

8. Payment Confirmation

After successfully placing an order, you will normally receive an order confirmation by email.

The confirmation may include:

• Order number
• Products purchased
• Product prices
• Shipping charges
• Taxes, where applicable
• Total amount
• Selected payment method
• Billing and delivery information

Please review your confirmation carefully and contact us as soon as possible if you notice an error.

9. Payment Failures

If a payment fails, is declined or cannot be completed, you may be asked to try another payment method.

Prestige House is not responsible for payment failures caused by:

• Your bank
• Your card issuer
• Payment service providers
• Incorrect payment information
• Insufficient funds
• Security or authentication requirements
• Technical problems outside our reasonable control

10. Fraud Prevention and Security

To protect our customers and our business, we may carry out reasonable checks on certain transactions.

We may delay, refuse or cancel an order where there are reasonable grounds to suspect:

• Fraudulent activity
• Unauthorized use of a payment method
• Incorrect billing information
• Suspicious transaction activity
• Attempts to misuse the Website

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with applicable law.

11. Payment and Order Cancellation

Placing an order creates a payment obligation when the order is successfully submitted and accepted, subject to the applicable terms and consumer rights.

The checkout process will clearly indicate that placing the order involves an obligation to pay. EU rules require the final order button or equivalent function to clearly indicate the payment obligation.

If you exercise a valid statutory right of withdrawal or if an order is cancelled in accordance with our policies, any applicable refund will be processed according to our Return & Refund Policy.

12. Refunds

Where a refund is due, it will normally be issued using the same payment method used for the original transaction, unless another method has been agreed.

The time required for a refund to appear in your account may depend on your bank, card issuer or payment service provider.

For more information, please see our Return & Refund Policy.

13. Payment Disputes

If you believe that a payment has been made incorrectly or that there is an issue with a transaction, please contact us before initiating a payment dispute whenever possible.

You can contact us at:

customersservice@prestigeehouse.com

Please provide your order number and relevant payment information so that we can investigate the matter.

14. Additional Payment Fees

Prestige House will not impose additional charges solely because you choose a standard credit or debit card payment method where such charges are prohibited by applicable law.

Any additional charge that is legally permitted and applicable to a particular payment method will be clearly disclosed before you complete your purchase. EU rules generally prohibit traders from charging consumers extra for using credit or debit cards.

15. Third-Party Payment Providers

Some payments may be processed by independent third-party payment providers.

These providers may collect and process payment information in accordance with their own privacy policies and terms.

We recommend reviewing the applicable policies of the payment provider used for your transaction.

16. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, Website functionality or applicable laws.

The updated version will be published on this page with a revised “Last updated” date.

17. Contact Us

If you have any questions regarding payments, please contact us:

Prestige House
Legal name: Prestige House
Address: Neuhauser Straße 18, 80331 München, Germany
Phone: +4915220070000
Email: customersservice@prestigeehouse.com
Website: prestigeehouse.com

We will make reasonable efforts to assist you with payment-related questions and issues.

End of Payment Policy