Terms & Conditions

Welcome to Prestige House.

These Terms & Conditions govern your access to and use of prestigeehouse.com (the “Website”) and the purchase of products offered through our online store.

By accessing our Website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our Website or purchasing any product.

1. Company Information

The Website is operated by:

Prestige House
Legal name: Prestige House
Address: Neuhauser Straße 18, 80331 München, Germany
Phone: +4915220070000
Email: customersservice@prestigeehouse.com
Website: prestigeehouse.com

2. Acceptance of These Terms

By using our Website, creating an account or placing an order, you confirm that:

You have read and understood these Terms & Conditions.
You agree to comply with these Terms & Conditions.
The information you provide is accurate and complete.
You are legally capable of entering into a purchase contract.

If you do not agree with these Terms & Conditions, please do not use our Website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on the Website are accurate and up to date.

However:

Product colours may vary depending on your screen or device.
Product images may differ slightly from the actual product.
Product packaging may change from the images displayed.
Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies or omissions and to update product information when necessary.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we will contact the customer as soon as reasonably possible.

If we cannot fulfil the order, we may cancel the affected order and refund any payment already received.

5. Prices

All prices are displayed in the currency shown on the Website.

Applicable taxes and delivery charges will be displayed before the customer completes the purchase.

The total price payable will be shown during the checkout process before the order is submitted.

Prestige House reserves the right to change product prices at any time. Price changes will not affect orders that have already been accepted.

6. Orders

When you place an order through our Website, you submit an offer to purchase the selected products.

After submitting your order, you will normally receive an order confirmation by email.

The confirmation of receipt does not necessarily mean that the order has been accepted.

A purchase contract is formed when Prestige House confirms acceptance of the order or dispatches the products, as applicable.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Payment problems
Suspected fraudulent activity
Technical errors
Delivery restrictions

If an order is cancelled after payment has been received, the applicable amount will be refunded.

7. Payment

The payment methods available for your order are displayed during checkout.

Depending on your location, available payment methods may include bank transfer, credit or debit card payments and other secure payment services.

Payment must be successfully authorised or received before an order can normally be processed and dispatched.

Additional information is available in our Payment Policy.

8. Shipping and Delivery

We deliver orders to the destinations available during checkout.

Shipping costs and estimated delivery times are displayed during the checkout process where applicable.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes and public holidays.

For consumer purchases in the EU, applicable rules generally require delivery without undue delay and, unless another period has been agreed, within 30 days.

For more information, please see our Shipping & Delivery Policy.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

Full name
Street and house number
Apartment or unit number
Postal code
City
Country
Telephone number

are correct when placing your order.

We cannot guarantee successful delivery where incorrect or incomplete information has been provided.

10. Right of Withdrawal

If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when you or a person designated by you, other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at:

customersservice@prestigeehouse.com

You may also use any legally valid withdrawal procedure available to you.

11. Return of Products

After notifying us of your withdrawal, products must generally be returned without undue delay and no later than 14 days after you have communicated your decision to withdraw.

The deadline is respected if the products are sent before the 14-day period expires.

Please contact our customer service before returning an item so that we can provide the appropriate return instructions.

12. Return Shipping Costs

Unless otherwise stated, the customer is responsible for the direct cost of returning products when exercising the statutory right of withdrawal.

If a product is defective, damaged, incorrect or otherwise covered by a legal obligation requiring Prestige House to bear the return cost, we will cover the applicable return costs.

The customer must be informed in advance when they are responsible for return shipping costs.

13. Refunds

When a valid withdrawal is exercised, Prestige House will reimburse eligible payments in accordance with applicable law.

The refund generally includes the standard delivery cost paid for the original shipment.

Additional costs resulting from the customer’s choice of a more expensive delivery method are not necessarily refundable.

We may withhold the refund until we receive the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.

14. Condition of Returned Products

Customers may inspect and handle products only to the extent reasonably necessary to establish their nature, characteristics and functionality.

Where a product has been handled beyond what is necessary for such inspection, the customer may be liable for any resulting diminished value where permitted by law.

15. Defective or Incorrect Products

If you receive a product that is defective, damaged or different from the product ordered, please contact us as soon as possible:

customersservice@prestigeehouse.com

Please provide your order number and, where appropriate, photographs of the product and packaging.

Your statutory consumer rights concerning defective or non-conforming goods remain unaffected by these Terms & Conditions.

16. Exchanges

If you would like to exchange a product, please contact us before returning it.

Depending on product availability, we may offer an exchange or process a return and refund so that a new order can be placed.

Your statutory rights remain unaffected.

17. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products or circumstances where an exception is provided by applicable law.

These may include, for example:

Clearly personalised or customised products
Products that deteriorate or expire rapidly
Certain sealed products that cannot be returned for health or hygiene reasons once unsealed
Certain sealed audio, video or software products once unsealed
Certain digital content where performance has begun with the customer’s prior consent and acknowledgement of the loss of the withdrawal right

The applicable legal exceptions will apply only where the conditions established by law are met.

18. Customer Accounts

If you create an account on our Website, you are responsible for keeping your login credentials confidential.

You agree to provide accurate information and to notify us if you become aware of unauthorised access to your account.

We may suspend or terminate an account where there is a legitimate reason, including misuse of the Website or violation of these Terms & Conditions.

19. Acceptable Use of the Website

You agree not to:

Use the Website for unlawful purposes.
Attempt to gain unauthorised access to the Website.
Interfere with the operation or security of the Website.
Introduce malicious software or harmful code.
Copy or reproduce Website content without permission.
Use automated systems to collect Website content without authorisation.
Use the Website in a manner that could damage Prestige House or other users.

20. Intellectual Property

Unless otherwise stated, all content on the Website, including:

Logos
Images
Text
Product descriptions
Graphics
Branding
Website design
Layout
Software

is owned by or licensed to Prestige House and is protected by applicable intellectual property laws.

No content may be reproduced, distributed, modified or commercially exploited without prior written permission.

21. Third-Party Services and Links

Our Website may contain links to third-party websites or services.

Third-party services operate under their own terms and privacy policies.

Prestige House is not responsible for the content, availability, security or privacy practices of third-party websites.

22. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms & Conditions affects mandatory consumer rights.

To the extent permitted by law, Prestige House shall not be responsible for indirect or consequential losses arising from the use of the Website.

23. Events Beyond Our Reasonable Control

Prestige House shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters
War or civil unrest
Government actions
Strikes
Transportation disruptions
Severe weather
Internet or telecommunications failures
Cybersecurity incidents
Other unforeseen events beyond our reasonable control

We will make reasonable efforts to minimise the effects of such events.

24. Privacy

Your personal information is processed in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect your personal information.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not affect rights that have already arisen from orders placed before the updated Terms became effective.

26. Governing Law

These Terms & Conditions are governed by the laws applicable to Prestige House, subject to the mandatory consumer protection laws applicable in the country where the consumer resides.

Nothing in these Terms & Conditions is intended to deprive consumers of mandatory rights provided by applicable consumer protection legislation.

27. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You can contact us at:

customersservice@prestigeehouse.com

Consumers may also have access to dispute-resolution procedures or consumer protection authorities available under applicable law.

28. Contact Us

For questions regarding these Terms & Conditions, orders, payments, returns or customer service, please contact us:

We will make reasonable efforts to respond to customer enquiries as quickly as possible.

End of Terms & Conditions

Texte suggéré : L’adresse de notre site est : https://prestigeehouse.com.

Terms & Conditions